Shipping Information

We offer reliable shipping options to get your personalized products to you as quickly as possible. Orders are typically processed and shipped within 3-5 business days, with delivery times depending on your location. We offer both standard and expedited shipping options to suit your needs.

Shipping Rates
Shipping costs are calculated at checkout and vary depending on the shipping method and delivery location.

Delivery Time

• Standard Shipping: 7-10 business days

• Expedited Shipping: 2-3 business days

• International Shipping: Available to select countries. Delivery times and costs will vary by location.

Returns & Exchanges

Your satisfaction is our priority. If for any reason you are not satisfied with your purchase, we offer a return or exchange within 30 days of receiving your order. To qualify for a return, the item must be unused, in its original packaging, and in resalable condition.

Steps to Return or Exchange:

1. Contact our customer service team at support@kstom.com within 30 days of receiving your item.

2. Provide your order number and reason for the return/exchange.

3. We will guide you through the return process and provide a return label (if applicable).

4. Once we receive the returned item in its original condition, we will process your refund or exchange.

Important Notes:

• Customized or personalized products are non-returnable, unless defective or damaged.

• Return shipping costs are the responsibility of the customer unless the product is defective.

• We recommend using a trackable shipping service for returns to ensure that the items are safely returned.